How to complain

Email enquiries@classiccarfinance.uk or write to Classic Car Finance, Lynch Farm, Kensworth, Dunstable, Bedfordshire LU6 3QZ.

Tell us what happened, when, and what you would like us to do about it. Include a telephone number if you would rather we called.

What happens next

We acknowledge every complaint within [ACKNOWLEDGEMENT PERIOD] and aim to give you a full answer within [RESPONSE PERIOD].

If we need longer, we will tell you why and when to expect an answer.

If you are still not satisfied

Because the finance we arrange is unregulated and we are not FCA authorised, the Financial Ombudsman Service cannot consider a complaint about us. That service is available for regulated agreements, and for complaints about the authorised firms you deal with directly.

You can take an unresolved complaint about us to court, or you may agree with us to use an independent mediator.

If your complaint concerns a lender, the lender has its own complaints procedure and will tell you what rights you have against it.